On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Off: No phone service or the phone is not connected. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. To reboot: press the button and hold it for less than five seconds. Connect the Hub’s power cable with the blue tab. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. installed the new hub 5 from hub 4 due to package change . Once it’s in modem mode, the VM hub “MUST” then be powered off. If it’s flashing green, it’s starting up. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. 168. . Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. • Then use the power switch to turn the unit back on. Thanks for this. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. This was after the SSIDs were changed 1. Please can you try this for me: • Turn the power switch off on the back of the Hub. 2. If the hub is white, it means it's in the process of. on 07-03-2023 11:57. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Your Boosters also have a socketHello @amyt2 . When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Wi-Fi extenders. Check out the envelope in the top right hand corner for a private message from me. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Open the computer it was connected to open a browser. If you haven't changed these, then your devices may automatically reconnect. I have: - turned it on and off at the wall. I have internet and no issues that I am aware of. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. I have tried a pinhole reset twice now but the light remains orange. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Thank you so much for your post and welcome to the community forums, it's great to have you here. WPA3 encryption) and a 2. 3. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. A flashing red power light signals that there’s an issue that needs addressing. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. White through to light orange are acceptable. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Options. Hi I have had the same issue. We would like to show you a description here but the site won’t allow us. Flashing Red – Updating firmware. Going by the colour of the light you are seeing on the hub you probably have a hub3. 0 has got a constant orange light and our internet is working intermittently. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. Reply. No lights are on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Virgin Media 2. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Router is well ventilated and cool. Make sure the WPS Push button setting is enabled, as shown here. Hi guys, hoping someone can help. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Call equipment activation on 0800 953 9500. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. Stable White – Connected. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. The hub is in router mode. 1 (192. Red Light. on 31-12-2022 12:53. Mumfordd04. The Broadband light – indicates whether the internet. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. BinghamBloke. Thanks so much for joining me on private message @shirleykitcher1 . connection. Hub 5 not showing wifi. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Have your account and area number handy, and the hub serial number. WiFi network (its name will be on your Hub WiFi card – see page 5). Blue flashing light for 2 days now. BD20. For over a week now my hub light is red. All user-configured settings are deleted, and the router restarts using its factory default settings. 5. If you’ve got a permanent red power light. It also supports the WiFi 6 standard (also known as ax), as well as 2. The Hub should now operate normally. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. We do not make commissions. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. My hub 3 is displaying a solid red light. I have internet and no issues that I am aware of. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Share with friends. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. the hub is still flashing green lights 24 hours now. Options. Thank you. Have tried resetting the hub but issue persists. Yes it is a Hub3 and in Router mode. So looks like it's something specific to my home connection. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. 5gb Hub 5 into 2. @shecal to get your Hub 5 into Modem. No help from the annoying call centre. hub 5 flashing blue light. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. . Thanks for your help. 0) is showing a red light. jem101. You probably do have a WPS button but don't realise it as it is hidden in plain sight. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 1. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. We would like to show you a description here but the site won’t allow us. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Options. For Hub 5, Hub 5X, Hub 4. After it, navigate to the Admin settings and restart your Virgin Box. Options. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. The Internet LED will be off when your Hub is connected to the network and can access the internet. and tells you of more local issues down to. A VM Mod will pick this up in a day or two to discuss a replacement. Power on and set up your new router as per the manufacturers instructions 7. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Push the white cable (from the old Hub) into the back of the new Hub. It isn't on during normal use, but turns red if there is a problem. The hub is in an open area and has shown no signs of overheating. Support tell me that this is fine and is an indicator of network status in the area. no idea what any of this means , will test the speed of wifi today when gaming Red Light. The phone light represents the status of your Virgin Media phone service. Red Light. About 9. 2. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Depending on your area. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. on 14-11-2022 16:16. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. Options. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I see you've already tried a factory reset, but please try the following method exactly as typed. This latest future-proof WiFi. Turn off the Hub 6. The boys at HQ say there is. 0. To fix it, check all the connections and ensure they are properly connected. Currently we have a solid green light after putting the Hub into modem mode. Hi, My virgin WiFi Hub 3. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. 4. Easy to set up, coverage has. For the 2nd time in the space of a few days I've got a flashing hub. My Virgin Media App. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. 2. If you see this color, there is no cause for alarm. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. We've cancelled your technician. I'll try and include as much info as i can on the stats. Thank you. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Solid Red – Internet connectivity issue. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. The power light at the bottom of the device is the only light that should shine if everything is working normally. If the light remains green permanently, you need to reset the hub by pressing its factory. 28-04-2023 08:31 - edited 28-04-2023 08:33. You can call it in on 0345-454-1111 or else wait for the forum team. Stream from Virgin Media. No issues in area currently. Hub is not hot. Go to solution. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. can please look into this. No internet -hub 4 flashing yellow light. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. It has three LED lights on the front that indicate the current status of the connection. Then use the power switch to turn the unit back on. I recently upgraded by bandwidth and a hub 5 arrived today. The honest truth is: no, Virgin WiFi does not have weak security. I have checked the service status in my area and it says no issues. It isn't on during normal use, but turns red if there is a problem. ), which is in the public domain. Options. Reboot the broadband Hub. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hub 5 has a pulsing green light. 3. hub 5 flashing blue light. Boosters use the electrical mains circuit in your home to create a . We do not make commissions. The three lights are: Power, WAN, and Ethernet. these are from yesterday and today. Flashing Green – The router is downloading a software update. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Select Apply changes. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Set up is in modem mode, 2. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Virgin Media Hub 5 Phone Light. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Please advise. Red light on hub 3. - 5258622. The router restarts, using your existing settings. I have logged in to the routers settings and nothing looks untoward there. It supports Wi-Fi 6 and also includes a 2. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. So got an Archer D2 plugged in and everything is super stable on that. - The new routers currently do not have a router mode (at the moment). Open to any ideas or tests the team can run or help with. Good morning, My virgin WiFi Hub 3. Hub 4 flashing white lights. Unlike range extenders, mesh networks rely on nodes that act as WiFi. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. To reset: press the button and hold it for more than ten seconds. We do not make commissions. Are there any tests that forum staff can run to check whether the router is working correctly. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. Hub Lights. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. - checked all cables, switches etc for loose connections. Hi all, I got my service installed on Tuesday and has been working great. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Kindest regards, David_Bn. As a temporary solution, I'm using a third-party device. Up to 3 WiFi Pods if needed. We do not make commissions. Moved property back in December of last year and took my 1Gig package with me to the new address. Please check this setting and enable cookies (if disabled) Options. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. Note: The internet light may be. There are four ethernet ports, three allowing for. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. If it’s flashing green, it’s starting up. But in most cases, a green light will mean something else depending on which light is green. Back a step. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Don’t plug the power cable into a plug socket yet. Hub 4 flashing white lights. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. John-----I do not work for VM. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Support tell me that this is fine and is an indicator of network status in the area. I did have a billing issue, but that has been solved. The kit is in Modem Only mode and the service appears to be working just fine. For your hub and what you've said; Red light. Connect your Hub to your phone line. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Then, wait for 5-10 minutes for the Hub to start up. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Ensure that the hub is in an open space and not overheating and reboot it. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. PCs etc. Check which Hub you’ve got and then pick the test you need. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The lights are: Power: Indicates the power is on and the router is working. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. 1 Kudo Replyon 04-06-2023 14:48. It continued to flash. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Options. If you are in modem mode on a Hub5 then the LED should be green not white. Try as below as there is a specific way of using modem mode. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I recently upgraded by bandwidth and a hub 5 arrived today. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Security matters. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Flashing White – Connecting to Virgin Media network. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. We would like to show you a description here but the site won’t allow us. See moreVirgin Media Hub 5 Phone Light. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. The Virgin Media Hub 3 has four lights to indicate the status of your connection. Can flash for a few minutes like this, it is normal. on 01-12-2022 23:05. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). I even checked the cables and it all appears fine. Solid Red Light on Router on Hub 3. . Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Here is a handy guide to the light on your Hub 5. Try our TV troubleshooting tool now. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Solid red: There’s an issue with the Hub 5. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I have followed all the steps online (checked connections, restarted router), spoken to the. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. The other parameters in this section are - channel auto and channel width 20/40 MHz. Enter the password given to you. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. 0 Kudos Reply. First instance, outage in the area, took a good 16 hours to fix. My phone line is connected to the hub since early November. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. To reboot: press the button and hold it for less than five seconds. Bottom – WLAN (green/blue). 5. I have tried switching it off for a few hours to let it cool down, that made no difference. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. This light flashes green when the Hub's downloading a software update. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Unfortunately no issues with broadband in my area according to this. I believe it is having issues with the DHCP service. 0 provides essential information about the device’s power status. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. Please can you take out all the cables and put them back in. 4GHz. Switch the hub back on at the power. I'm sorry to hear about the issues with the red light on the hub. these are from yesterday and today. Blinking blue wan light on virgin hub. Flashing White – Connecting to Virgin Media network. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. I now have a permanent orange light. I'm afraid there isn't an option to do that in the settings. 1) Access your hub on 192. Just installing and setting up a new hub 5, yes we do use a split network at 2. I’m no design expert, but I don’t think LACK of a signal is the best way to show. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. After many resets the broadband would start again then a few hours/days lose the signal. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. VM will not dispatch any technicians while an area fault exists. Get the Hub ready by connecting the wires. Virgin Media;. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. Flashing Green – Booting up. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. on 29-12-2022 23:18. Virgin Media. The software version I'm running is LG-RDK_4. 1, sign on and put it into modem mode. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Options. Remember: Once the Hub is reset, it will. The Hub should now operate. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Stable Red – Cable connection issue. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Thank you. And put access to hub 5. on 26-02-2023 13:08. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Orange light on Vm Hub 3. Read resolutions for removing the orange light from my hub3 box. Check out our guide - How to pay my Virgin Media bill. Thanks. Back a step. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Blue flashing light for 2 days now. Hi destructor23, Thanks for posting and welcome to our community 🙂. I've had a red light on my router foe months now. Dear Virgin Team, Our router (Hub 3. on 01-02-2023 00:01. 1 technology, is designed to power the next-generation of connected devices – including modern. Sorry to hear that you're having concerns with the flashing light on your hub 5. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. Gigabit LAN switch, to. perhaps the hub is not been added to your account. Switched on and off. Back a step. Anonymous. Below are the most common lights you’ll see on a Virgin. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Joining in. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Best done from a wired connection. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. I’m not really sure what else I can do or what the issue is?! An.